Frequently Asked Questions
Everything you need to know about your C'est normal order and our premium collections.
How long does shipping take and which countries do you ship to?
We offer worldwide shipping via premium carriers. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of receipt. Products must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start a request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our collections often feature unique fits—from tailored to oversized—so we recommend checking the 'Size & Fit' description for each individual piece before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized payment options like Klarna and Ideal, depending on your shipping destination.
Are your products sustainably made?
Quality and longevity are at the core of C'est normal. We focus on high-quality fabrics and ethical manufacturing processes to ensure our garments last for years, reducing the need for fast-fashion consumption.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are generally unable to make changes. However, if you contact our support team within 15 minutes of ordering, we will do our best to assist you.